PETZL have received reports of users experiencing rope slippage while using the ZIGZAG, ZIGZAG PLUS and ZILLON. Following these reports, They have identified two defects causing the slippage. PETZL therefore requesting owners of the affected products to do a manual inspection and a function test of their product, to detect any possible slippage. In case the product slips, They are providing details on our after-sales returns service.
Information on the affected products and neccesary inspection can be found here: ZIGZAG, ZIGZAG PLUS & ZILLON Request for Inspection.
The term ‘RISE™ Equipment’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7/593 Withers Rd, ROUSE HILL, NSW, 2155, AU. Our ABN is 28 640 890 991. The term ‘you’ refers to the user or viewer of our website.
RISE™ Pacific and RISE™ Equipment, hereinafter collectively referred to as "RISE™", is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers. In addition, we may require further information from you to process a transaction such as: purchasing information (i.e., credit card number, expiration date and CVV) and company-issued purchase orders.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website’s (www.rise-au.com and www.risepacific.com), from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and providing information to our clients and marketing. We may also use your Personal Information for secondary purposes that are closely related to the primary purpose and in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. Our contact details are listed at the end of this policy.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We collect information in two ways when you choose to engage with the services provided on our online channels:
1. Information you provide (Personal Information) - For example, to use some of our services we may ask for personal information, like your name, email address and telephone number. If you want to join our social media networks, we have access to your public profile, which may include your name and photo.
2. Information we receive from your interaction with our services (Aggregated information - collected in an anonymous form) - For example, we may identify the type of device you use to access our services, age, gender and interests through third-party vendors such as Google Analytics, Facebook Insights and Instagram Analytics.
If you access social media and subscription channels such as Instagram, Facebook, YouTube you should be aware that any information you post onto such media is available for the public to see. You should therefore check your individual privacy settings for profiles and accounts on social media networks and their privacy policies. RISE™ strongly recommends that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available, and to which audience.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
While RISE™ takes reasonable precautions to protect the information it holds from unauthorised use, the nature of the information systems is such that the security of information cannot be guaranteed. RISE™ relies on commercially available technologies for the security of its information systems - this applies not only to RISE™ but to the use of online information security systems in general.
RISE™ relies on the information that users provide, and it is the users' responsibility to ensure that information they submit is accurate.
This website uses Google Analytics tracking code to understand how you are using the internet and the websites that RISE™ operates.
RISE™ and third-party vendors, including Google, use first-party “cookies” (such as the Google Analytics cookies) to retrieve statistics on how our visitors use the RISE™ website, social media, eUpdates, newsletter subscriptions, and other internet services provided including how long you are on those channels and how you entered the channel. Google Analytics cookies do not collect personally identifiable information about your visits to the website. They do however collect other non-personal information including your IP address which is transmitted to and stored by Google on servers in the United States. This information will help us understand and better meet our audience’s needs.
RISE™collects information (such as age, gender, and interests) in order to understand the type of information and activity you may choose to participate in when engaging with RISE™'s website content, social networks, eUpdates and other services. This information helps us to provide a better service, ensure content is relevant and improve how and when we communicate with you.
RISE™ will not merge personally-identifiable information with non-personally identifiable information collected via Google Analytics tracking code without your consent.
You can opt out of Google Analytics for Display Advertising using the Ads Settings and/or by using the Google Analytics opt-out browser add-on. Please note that if you opt out, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above.
Please note that the personal information you submit using some of the services on our website (including Google Analytics and Newsletter Subscriptions) will be stored on secure databases which reside predominately in Australia, and in some cases, offshore. If you do not want your personal information being stored offshore, please do not submit personal information to us when you use any of the services on our website.
You may request access to any personal information that RISE™ may have collected about you. You may also request correction of your personal information if you believe that it is not accurate, complete, or up to date. For access and correction, contact:
Attn: Privacy Officer
7/593 Withers Rd,
Rouse Hill, NSW 2155
RISE™ may be required by law to disclose your identifiable information in co-operation with a legal process, order of the court, or judicial proceeding. If a lawful request is made to RISE™, we will comply with the request, as required by law.