Upon payment of your order you will receive an order confirmation email (check your spam if you have not received it), that includes your order summary and invoice receipt. We dispatch orders daily, Monday to Saturday. Public holidays are not included. Orders must be fully paid prior to dispatch unless the customer has an approved credit account. If we find that items are out of stock or there will be a longer than usual lead time for an order we will get in contact with you as soon as possible. If you do not receive an email confirmation of your order, please call us on 1300 747 473.
Please ensure the shipping details you entered into the order form are correct prior to purchasing. If you don’t think you will be home at the time of delivery but have a safe place we can leave your items, then please fill out the ‘leave my order’ section. If your items have not been left at your premises then you will need to arrange with the freight company to collect your order at another time. RISE Equipment holds no responsibility, liability or insurance for the delivery or condition of goods delivered to a premises. You will receive an email notification from our nominated shipping provider once your order has been filled and dispatched. This email will give you the information required to track your order and estimate the delivery date and time.
RISE Equipment utilise various couriers to pickup and deliver our orders. Typical, within the sydney metro area, orders will be delivered between 2 - 5 days. Free Shipping includes standard delivery only. Orders that require shipping of large or bulky items may require longer delivery times and incur additional costs. If you are experiencing longer than usual delivery times or have not received your order, please call us on 1300 747 473 or email sales@rise-au.com
In the rare circumstance that we do not have your requested item in stock and your order becomes delayed, you will be notified by email or phone (dependant on contact details) and updated on the lead time of your item. RISE Equipment strives to dispatch orders from our warehouse within 1-2 days of payment. Information on expected shipping times have been collated in the Shipping Times section above. RISE Equipment shall not be held liable for any delays in the dispatch or delivery of orders for circumstances including but not limited to; carrier or agent/representative delays, delays resulting from industrial action, natural disasters, protests, wars, health emergencies, excessive traffic and congestion or logistical issues with freight companies.
For orders that require international shipping, please contact our sales department on 1300 747 473 or email us at sales@rise-au.com. Import taxes and custom expenses are the responsibility of the customer and should be confirmed prior to placing international orders.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RISE Equipment’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘RISE Equipment’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7/593 Withers Rd, ROUSE HILL, NSW, 2155, AU. Our ABN is 28 640 890 991. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
RISE™ Pacific and RISE™ Equipment, hereinafter collectively referred to as "RISE™", is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers. In addition, we may require further information from you to process a transaction such as: purchasing information (i.e., credit card number, expiration date and CVV) and company-issued purchase orders.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website’s (www.rise-au.com and www.risepacific.com), from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and providing information to our clients and marketing. We may also use your Personal Information for secondary purposes that are closely related to the primary purpose and in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing. Our contact details are listed at the end of this policy.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We collect information in two ways when you choose to engage with the services provided on our online channels:
1. Information you provide (Personal Information) - For example, to use some of our services we may ask for personal information, like your name, email address and telephone number. If you want to join our social media networks, we have access to your public profile, which may include your name and photo.
2. Information we receive from your interaction with our services (Aggregated information - collected in an anonymous form) - For example, we may identify the type of device you use to access our services, age, gender and interests through third-party vendors such as Google Analytics, Facebook Insights and Instagram Analytics.
If you access social media and subscription channels such as Instagram, Facebook, YouTube you should be aware that any information you post onto such media is available for the public to see. You should therefore check your individual privacy settings for profiles and accounts on social media networks and their privacy policies. RISE™ strongly recommends that you regularly check and configure the privacy settings for your profiles and accounts to make sure that you know what information you are making available, and to which audience.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
While RISE™ takes reasonable precautions to protect the information it holds from unauthorised use, the nature of the information systems is such that the security of information cannot be guaranteed. RISE™ relies on commercially available technologies for the security of its information systems - this applies not only to RISE™ but to the use of online information security systems in general.
RISE™ relies on the information that users provide, and it is the users' responsibility to ensure that information they submit is accurate.
This website uses Google Analytics tracking code to understand how you are using the internet and the websites that RISE™ operates.
RISE™ and third-party vendors, including Google, use first-party “cookies” (such as the Google Analytics cookies) to retrieve statistics on how our visitors use the RISE™ website, social media, eUpdates, newsletter subscriptions, and other internet services provided including how long you are on those channels and how you entered the channel. Google Analytics cookies do not collect personally identifiable information about your visits to the website. They do however collect other non-personal information including your IP address which is transmitted to and stored by Google on servers in the United States. This information will help us understand and better meet our audience’s needs.
RISE™ also has other technologies in place that use cookies to allow the website to track personal usage information and 'remember' users when they return to this website and other online services provided by RISE™. No personal information will be collected through these processes.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy for the purposes set out above.
RISE™collects information (such as age, gender, and interests) in order to understand the type of information and activity you may choose to participate in when engaging with RISE™'s website content, social networks, eUpdates and other services. This information helps us to provide a better service, ensure content is relevant and improve how and when we communicate with you.
RISE™ will not merge personally-identifiable information with non-personally identifiable information collected via Google Analytics tracking code without your consent.
You can opt out of Google Analytics for Display Advertising using the Ads Settings and/or by using the Google Analytics opt-out browser add-on. Please note that if you opt out, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above.
Please note that the personal information you submit using some of the services on our website (including Google Analytics and Newsletter Subscriptions) will be stored on secure databases which reside predominately in Australia, and in some cases, offshore. If you do not want your personal information being stored offshore, please do not submit personal information to us when you use any of the services on our website.
You may request access to any personal information that RISE™ may have collected about you. You may also request correction of your personal information if you believe that it is not accurate, complete, or up to date. For access and correction, contact:
Email: info@rise-au.com
Mail:
Attn: Privacy Officer
7/593 Withers Rd,
Rouse Hill, NSW 2155
Australia
RISE™ may be required by law to disclose your identifiable information in co-operation with a legal process, order of the court, or judicial proceeding. If a lawful request is made to RISE™, we will comply with the request, as required by law.
