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      • Static Rope
      • Slings
      • Etriers & Footloops
      • Prusiks
      • Rope Bags
      • Rope Care
      • Rope Protection
      • Cord
    • Devices & Hardware
      • Tree Climbing
      • Steel Carabiners
      • Alloy Carabiners
      • Accessory Carabiners
      • Quicklinks & Connector
      • Ascenders & Rope Grabs
      • Descenders
      • Backups & Fall Arrestors
      • Anchors & Rigging
      • Pulleys & Haul Kits
    • Lanyard
      • Energy Absorbers & Backups
      • Work Positioning
      • Tool Lanyards
      • Fliplines
    • PPE/PPC
      • Helmets & Hard Hats
      • Chainsaw Protection
      • Respiratory Protection
      • Hearing & Ear Protection
      • Eye Protection
      • Gloves & Hand Protection
      • Head & Neck Facewear
    • Rigging
      • Lifting Slings
      • Hardware
      • Rigging Plates & Anchors
      • Lowering Devices
    • Rescue
      • Davits & Tripods
      • Gas Detection
      • Inertia Reel & Winches
      • Rescue Kits
      • Stretchers
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  • Order & Shipping Policy

Order & Shipping Policy

Order Confirmation

Upon payment of your order you will receive an order confirmation email (check your spam) that includes your order summary and invoice receipt. We strive to fill all our orders within 1-2 days from payment, however if we find that there will be a longer than usual lead time for an order we will get in contact with you as soon as possible. If you do not receive an email confirmation of your order, please call us on 1300 747 473.

 

Shipping Details

Please ensure the shipping details you entered into the order form are correct prior to purchasing. If you don’t think you will be home at the time of delivery but have a safe place we can leave your items, then please fill out the ‘leave my order’ section. If your items have not been left at your premises then you will need to arrange with the freight company to collect your order at another time. RISE Pacific holds no responsibility, liability or insurance for the delivery or condition of goods delivered to a premises. You will receive an email notification from our nominated shipping provider once your order has been filled and dispatched. This email will give you the information required to track your order and estimate the delivery date and time.

 

Shipping Times

RISE Pacific utilise various couriers to pickup and deliver our orders. Typical, within the sydney metro area, orders will be delivered between 2 - 5 days. Orders that require shipping of large or bulky items may require longer delivery times and incur additional costs. If you are experiencing longer than usual delivery times or have not received your order, please call us on 1300 747 473 or email sales@risepacific.com

 

Important Information

In the rare circumstance that we do not have your requested item in stock and your order becomes delayed, you will be notified by email or phone (dependant on contact details) and updated on the lead time of your item. RISE Pacific strives to dispatch orders from our warehouse within 1-2 days of payment. Information on expected shipping times have been collated in the Shipping Times section above. RISE Pacific shall not be held liable for any delays in the dispatch or delivery of orders for circumstances including but not limited to; carrier or agent/representative delays, delays resulting from industrial action, natural disasters, protests, wars, health emergencies, excessive traffic and congestion or logistical issues with freight companies.

 

International Orders

For orders that require international shipping, please contact our sales department on 1300 747 473 or email us at sales@risepacific.com. Import taxes and custom expenses are the responsibility of the customer and should be confirmed prior to placing international orders

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On orders over $199

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RISETM Pacific | RISETM Equipment

Copyright © 2021 RISE™ Equipment
ABN: 28 640 890 991
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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RISE™ Equipment’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘RISE™ Equipment’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 7/593 Withers Rd, ROUSE HILL, NSW, 2155, AU. Our ABN is 28 640 890 991. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

Collection of Information

RISE Pacific PTY LTD is the sole owner of all information collected during business transactions. We only collect information that is reasonably required to conduct business operations and to effectively communicate with our clients. We do not promote, sell, share or distribute any personal information with any other entity or third party. Reasonable information that may be requested from you to process orders and conduct business efficiently could include details such as; full name, email information, postal address and purchasing information (ie. credit card number, expiration date and CVV). If you require confidentiality above accepted industry standard, then please let us know so we can accommodate your request.

 

Storage of Information

Security of your personal information is incredibly important to us. All information received is stored securely on our networks. All online credit card payments are processed by a third party and encrypted during transaction. Instore or over the phone payments are conducted immediately with the client present (physically or verbally). No payment details are stored by us or the third party. If you wish to permanently delete your information from our secured networks please contact us at sales@risepacific.com to discuss your request.

 

Promotions and Subscriptions

We may use your personal information such as email, for the delivery of business specific promotions and/or subscriptions. If you do not wish to receive any promotional offers or be a part of a subscription service, then you can email us at sales@risepacific.com and we will remove your details from the our listings.

 

Legal Obligation

RISE Pacific may require by law to disclose your identifiable information in co-operation with a legal process, order of the court or judicial proceeding.