RISE Pacific do not accept the return of purchased goods or refund applications for ‘change of mind’ purchases.
You may be entitled to the return of purchased goods and apply for a refund of the original cost if the item meets the following criteria:
All refund and return applications will be at the discretion of RISE Pacific in accordance with Australian Consumer Law.
Products supplied by RISE Pacific are covered by manufacturer warranties. If an item is deemed defective and falls within the warranty period and guidelines, then we will process a warranty claim with the manufacturer on your behalf. A warranty claim may entitle you to repair, exchange, replacement or credit for the product value dependant on the manufacturers warranty details. Due to the nature of some equipment we carry, a warranty may not allow for repair. Refunds are not available for warranty claims as the goods have been used.
Postage of goods for warranty claims is not covered by RISE Pacific. If reimbursement for postage is available from the manufacturer, then we will endeavour to apply for this on your behalf.
RISE Pacific does not offer any warranty in addition to standard manufacturer warranties or requirements stated in accordance with Australian Consumer Law.
If you have a product that you believe is defective or you have a warranty claim, please email us at firstname.lastname@example.org with the following information:
On rare occasions goods are recalled by the manufacturer for safety purposes. Recalls usually occur to a certain batch number or series of product. It is important to maintain accurate contact information with us to ensure we can get in touch with you if there is a recall of your purchased product. Recall information regarding product replacement or reimbursement will be determined case by case